1. This Platform has been designed to provide and manage a centralised network of Practitioner(s) (whether an individual professional or an organization) or similar institution to arrange for patients, suffering with bone & joint problems, conditions and related diseases, nonscalable, etc., an appointment for consultation with the Practitioner(s) and to provide support to such patients. The Platform provides the option to the Patient(s)/ User(s) to book an appointment for In-Clinic or Virtual Clinic consultation with the Medical Practitioners listed on the Platform and as selected by the Patient(s) as per their own choice.
5. To book an Appointment and to access the Services via the Platform, You must be at least 18 years old. By clicking ‘Accept’, You represent and warrant to AVN Clinics that You are at least 18 years old, that You have the right, authority, and capacity to use the Platform and the Services available on the Platform. Anyone under the age of 18 who desires to avail the Services available on the Platform may do so through their respective parent or legal guardian.
6. Upon booking the Appointment and by clicking ‘Accept’, You agree and understand that AVN Clinics is not liable for any wrong or false information and/or credential provided by the Practitioner(s).
7. You understand and agree that AVN Clinics will make best efforts to confirm the Appointments booked by the Patient(s), but AVN Clinics will not be liable for any cancellation initiated by the Practitioner(s).
8. You understand and agree that the Practitioner(s) only uses the brand name or trademark of AVN Clinics, as a part of their promotional activities, but AVN Clinics only acts as an intermediary and that AVN Clinics is not liable for any lapse/ negligence during contact or consultation between the Patient(s) and the Practitioner(s), whether affiliated with the Platform or not.
9. The Patient(s) accept and recognise that any medical opinion acquired from the Practitioner(s) affiliated to the Platform is a medical opinion solely of that/ those particular Practitioner(s) and would not be considered a consultation/ medical opinion provided by AVN Clinics.
11. AVN Clinics shall not be liable for any advice and/or treatment and/or negligence on part of the Practitioner(s).
12. For the Appointments booked through the Platform, the Practitioner(s) shall be mentioning/ displaying their UPI/ IMPS/ other payment details and/or QR codes on their respective profiles in order to receive such payment/ fee directly from the Patient(s).
13. You understand and agree that any unsuccessful transactions are not the responsibility or liability of AVN Clinics.
14. You understand and agree that the bookings made in the Patient(s) name is non-transferable. The Patient Reference Number issued for the particular booking is also non-transferable.
15. The Appointment once confirmed (based on the date and time mentioned by the Patient(s) and accepted by the Practitioner(s)) shall be valid only for the said Appointment and the Patient(s) shall not be entitled for the same at a later date or time. Subject to Clause 17, if there is a no show by the Patient(s), the Patient(s) shall not be entitled to claim the services for the said Appointment and the Practitioner(s) shall have the right to forfeit the fees already paid for the said Appointment.
16. Upon clicking ‘Accept’, the Patient(s) agree and understand that cancellation shall be acceptable only if the Patient(s) inform AVN Clinics/ the Practitioner(s) regarding such cancellation before 24 hours from the time of the said Appointment. Upon Cancellation, the refund shall be made by the concerned Practitioner(s) with whom the Appointment was booked. The Patient(s) would have to contact the said Practitioner(s) for such refund less the cancellation charges, if any.
17. Upon entering this Platform, You agree that any information obtained by the Patient(s) from the Platform and/ or the consultation obtained by the Patient(s) from the Practitioner(s) does not lead to the creation of a doctor-patient relationship between AVN Clinics and the Patient(s).
18. All information contained in our website is the intellectual property of AVN Clinics.